Terms and Conditions

The terms we work under at DSTV Constantia.

Who we are

We are an independent, accredited DSTV installer working in Constantia and the surrounding areas. We are not MultiChoice. We install and repair equipment and set it up on your own MultiChoice account. Subscriptions and billing remain between you and MultiChoice.

Quotes and pricing

We quote before we travel out wherever possible. A quote given over the phone is based on what you describe. If the job turns out to be different once we are on site, we will tell you the revised price before carrying on, not afterwards.

Bookings and call-outs

We agree a time with you and we keep it. If we are running late you will get a call. If you need to cancel, let us know as early as you can so we can give the slot to someone else.

Workmanship

Installation work carries a workmanship warranty. If something we installed fails because of how it was fitted, we come back and put it right at no charge. Equipment carries the manufacturer's own warranty.

What is not covered

• Faults caused by storm damage, lightning, power surges or other parties working on the system after us.
• Signal loss caused by severe weather, which affects all satellite equipment.
• Problems with your MultiChoice account, package or billing.
• Equipment you supplied yourself that was already faulty.

Payment

Payment is due on completion unless we have agreed otherwise in writing.

Access and safety

We need safe access to the dish position and to the room where the decoder goes. Where a job needs work at height or on a roof, we will only proceed if it is safe to do so.

Contact us

Phone or WhatsApp 072 237 6363 or email info@dstvconstantia.co.za.